EMPATHIZINGUnderstanding what others need in the event of medical harm, and offering them support helps to build a network of trust both within and outside of the medical system. Early disclosure and proactive communications between medical staff and patients can help resolve medical events fairly and transparently. |
RECONCILIATIONCommunication and Resolution Programs enable healthcare entities to respond with empathy and compassion to help all involved reconcile in the wake of patient harm. → |
CARING FOR THE CAREGIVERFind programs to assist distressed healthcare workers through Caring for the Caregiver which provides psychological and emotional support following adverse events. → |
MENTAL
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PEER TO PEER
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ADDITIONAL
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NEVER EVENTSEncourage your hospital or surgery center to model Leapfrog's Never Events policy. This includes apologizing, conducting a root cause analysis and supporting caregivers involved in never events. → |
MORAL INJURYMoral Injury occurs when a practitioner observes actions that conflict with their values or is unable to prevent or protect patients from an adverse event. For example: making a decision that can lead to a negative outcome or has more serious health implications, going against one's beliefs in their actions or words and witnessing a high level of injury, death or distress. Such experiences can result in guilt, shame, burnout or anger which impacts one's own well-being, empathy and performance. |
